Project background
The client is a Zhejiang-based high-end equipment manufacturer using the Yingao InfoScreen MSEP-B3000H endpoint security management platform. The platform came up for renewal in May 2026. The client also wanted to integrate WPS 365 with its in-house OA system to build a document hub.
Client challenges
- MSEP renewal pricing was opaque — multiple channels had to be compared
- Did the renewal include upgrades? Were signature databases updated? — needed clarity
- How to integrate WPS 365 documents with the in-house OA / PLM / ERP?
- 200 tickets/day at the contact center, 60% repetitive — RAG automation was a goal
Hongguan's approach
As an authorized Yingao agent, Hongguan delivered the MSEP-B3000H 1-year renewal, including 6-month periodic health-checks + remote support + on-site service. The WPS 365 document hub was integrated with the client's in-house OA, PLM, and ERP via OpenAPI.
Implementation
- Renewal assessment (3 days): MSEP current version + asset inventory + renewal price comparison
- Renewal signing (1 week): 1-year SnS + 6-month health-check service
- WPS 365 integration (2 weeks): OpenAPI integration + SSO + document permission sync
- Health-checks (ongoing): 6-month on-site check + remote support
Value delivered
- 20% lower renewal price than direct OEM signing
- 40% efficiency improvement in document flow between WPS 365 and the in-house OA / PLM / ERP
- Contact-center RAG: 60% of repetitive tickets now auto-answered; first response time from 5 min to 30 sec
- Dual-channel support: periodic health-check + on-site service; OEM 400 also accessible
Client testimonial
"Hongguan's engineers are very professional — they saved us a lot on the renewal negotiation. For the WPS 365 integration with our OA, they proactively mapped our 12 integration points and produced a detailed plan."
— IT Lead, client
